At XD Connects, we believe gifting can be done differently — with less impact on the planet and more value for people and society. As an international gifting company, we actively work towards positive change, and as an Internal Sales – Order Management Employee you will play an important role in supporting our customers and ensuring a smooth customer experience.
Your role
As an Internal Sales – Order Management Employee, you are responsible for managing and coordinating the full order process for customers within the DE-CH-AT region. You will act as a key point of contact for customers and internal departments, ensuring orders are processed accurately, efficiently, and on time.
You will work closely with teams such as Sales, Logistics, Finance, and Supply Chain to provide excellent service and maintain strong customer relationships. Your focus is on operational excellence, proactive communication, and delivering a seamless order experience from order entry to delivery.
Key responsibilities
- Process, enter, and monitor customer orders accurately in ERP systems
- Check order details, pricing, stock availability, and delivery information
- Coordinate and follow up on order status from order entry until final delivery
- Maintain clear communication with customers regarding order updates, shipment timelines, and potential delays
- Work closely with Logistics, Supply Chain, Finance, and Sales to ensure smooth order processing
- Ensure customer and order data is correctly maintained in CRM and ERP systems
- Handle administrative tasks related to order management and invoicing processes
- Support customers via email and phone with questions related to orders and deliveries